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Free gift worth £38 with every order ❤️

Expédition & retours

Shipping questions

How much is delivery?

Free delivery worldwide for orders over $100.

Free UK delivery for all orders over £60.

For UK orders delivery is £2.99. All of our UK orders are sent using 1st Class Royal Mail.

For international orders delivery costs £4.99. All of our international orders are sent using tracked delivery.

When will my order arrive?

If you have placed an order to the UK please note that standard delivery should take 2-3 business days (excluding weekends and national holidays).

For international orders delivery should take 3-7 business days.

Do I need to be in for my delivery?

No all of our Jewellery is sent in packaging that can fit through your letter box, so you don't have to worry about staying in for the delivery.

Do you ship internationally?

Yes we ship internationally! We want everyone to be able to enjoy our jewellery.

For international orders delivery costs £4.99 and is free for orders over $100. All of our international orders are sent using tracked delivery and takes 3-7 business days to arrive.

Will there be customer and duties for international shipping?

All international orders include duties and taxes at checkout, so there will be no additional charges upon delivery.

Returns questions

How do I return or exchange my order?

We want you to be completely happy with your new purchase. However, if for any reason you are not completely satisfied with any items you may return them to us within 30 days of receiving your order unworn and unused, together with the original packaging.

To submit a return/exchange please click here.

*Please note that earrings and any other pierced jewellery cannot be returned or exchanged for hygiene reasons.

When will I be refunded?

Please allow up to 7 working days after the refund has been processed for the refund to be credited to your account. This is down to your bank or card issuer and is out of our control. Refunds will be credited to you via the original method of payment.

What if my received item is faulty?

In the unlikely event that you receive a faulty item we will be happy to refund you in full or send out a replacement. Please send us an email at hello@cadenajewellery.com and someone from the team will take care of it for you.

Secure transactions

Transactions are handled with bank-grade security.

Simple checkout

Our secure checkout is quick and easy to use.

Get in touch

Have questions? Get in touch with us at any time.

Panier

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