FAQ
FAQs
What makes our Jewellery so special?
All our jewellery are made from the highest quality stainless steel, then plated with 14k gold using a technique called PVD (Physical Vapor Deposition). This new way of plating, is 10x stronger standard gold plating, is environmentally friendly and uses a vacuum coating process, resulting in an extremely durable finish.
What do you mean by waterproof?
Cadena Jewellery is coated with a strong PVD coating, which means that you can keep wearing it throughout anything you do during your everyday life. The items will not fade or discolor even when exercising, swimming, or showering.
What is the Lifetime Colour Warranty?
The Lifetime Color Warranty guarantees that we will replace any jewelry (free of charge) which shows any signs of discoloration relating to the PDV coating.
What does the Lifetime Colour Warranty cover?
Cadena's Lifetime Colour Warranty covers discoloration issues that may occur with our stainless steel, PVD-coated jewellery accessories.
The lifetime colour warranty does not cover jewellery breakages, wear-and-tear marks, scratches, loss, or any other accident that may have damaged the product.
When will your restock you jewellery?
We are always working hard on making sure we can keep up with the demand but unfortunately this is hard to do.
Follow us on instagram for any updates on restock dates and new realeases so that you never miss out! @cadenajewellery
How shall I take care of my jewellery?
You don't. Our jewellery are 100% waterproof so do your daily routine without having to take it off. You can wear your jewellery in the shower, to the gym and at the beach, they will never tarnish!
Where is my jewellery made?
Our jewellery is made by specialist craftsmen in Thailand & England. We work extremely closely with each partner to ensure we produce the best design with the best ethical practices.
For more information see our Ethics & Sustainability page.
Do your pieces contain nickel?
No all of our jewellery are Hypoallergenic and completely nickel free.
Will your jewellery turn my skin green?
The PVD (Physical Vapour Deposition) coating on our items guarantees that you will not go have discoloration or fading issues with our jewelry, meaning no green marks on your skin ;)
How can I contact Customer Services?
Please just drop us an email on hello@cadenajewellery.com.
We are available from 9.30am-5.30pm monday to friday (excluding bank holidays), however we do work hard to be able to answer any questions you may have anytime of the day as your customer satisfication is our biggest goal.
British Luxury
Every piece of jewellery is designed in-house at our London studio and crafted by our trusted jewellery experts. are handled with bank-grade security.
Lifetime colour warranty
Our waterproof pieces are designed for your daily routine. Shower, workout, swim – they can handle it all without fading. We stand by this, that’s why we offer a lifetime color warranty.
Ethical sourcing
We are committed to quality products that are manufactured ethically and sustainably. All of our pieces are traceable throughout the supply chain.