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Free gift worth £38 with every order!

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Orders are typically delivered within 1-2 Days | Free Returns

Shipping & Returns

Shipping questions

How much is delivery?

Free delivery worldwide for orders over $100.

Free UK delivery for all orders over £60.

For UK orders delivery is £2.99. All of our UK orders are sent using Royal Mail Tracked.

For international orders delivery costs £4.99. All of our international orders are sent using FedEx tracked delivery.

When will my order arrive?

If you have placed an order to the UK please note that standard delivery should take 2-3 business days (excluding weekends and national holidays).

For international orders delivery should take 3-7 business days.

Please note that delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such.

Do I need to be in for my delivery?

No all of our Jewellery is sent in packaging that can fit through your letter box, so you don't have to worry about staying in for the delivery.

Do you ship internationally?

Yes we ship internationally! We want everyone to be able to enjoy our jewellery.

For international orders delivery costs £4.99 and is free for orders over $100. All of our international orders are sent using FedEx tracked delivery and takes 3-7 business days to arrive.

Will there be customer and duties for international shipping?

All international orders include duties and taxes at checkout, so there will be no additional charges upon delivery.

Returns questions

How do I return or exchange my order?

We want you to be completely happy with your new purchase. However, if for any reason you are not completely satisfied with any items you may return them to us within 60 days of receiving your order unworn and unused, together with the original packaging.

To submit a return/exchange please click here.

Currently we do not cover the shipping costs for international returns/exchanges.

*Please note that earrings and any other pierced jewellery cannot be returned or exchanged for hygiene reasons.

*Goods remain the responsibility of the customer until we receive them back. We cannot accept any responsibility for loss of items in the post.

When will I be refunded?

Please allow up to 7 working days after the refund has been processed for the refund to be credited to your account. This is down to your bank or card issuer and is out of our control. Refunds will be credited to you via the original method of payment.

What if my received item is faulty?

In the unlikely event that you receive a faulty item we will be happy to refund you in full or send out a replacement. Please send us an email at hello@cadenajewellery.com and someone from the team will take care of it for you.

Can I return an order with free gifts?

You must return any applicable gifts with purchases that you received as a part of your order and in its original condition. Failure to return gifts with purchases may result in deduction of its value from final return value.

How can I cancel my order?

Please reach out to us at your earliest convenience to hello@cadenajewellery.com. Our order packing is a quick process, and once completed, cancellation becomes difficult. It's important to note that even after contacting us, we cannot guarantee the cancellation of your order.

British Luxury

Every piece of jewellery is designed in-house at our London studio and crafted by our trusted jewellery experts.

Lifetime colour warranty

Our waterproof pieces are designed for your daily routine. Shower, workout, swim – they can handle it all without fading. We stand by this, that’s why we offer a lifetime color warranty.

Ethical sourcing

We are committed to quality products that are manufactured ethically and sustainably. All of our pieces are traceable throughout the supply chain.